Professional Course – Become a User Experience Designer

About This Workshop

In this fast paced and immersive part-time course across 10 weeks you will learn about user experience design: its principles, processes and practices and develop a good understanding of the craft skills that a user experience designer applies to define user-centric experiences in the product-service continuum. This workshop is an active and participatory course that is part time and designed for people looking to start a career as a UX Designer or upgrade and augment their skills.

Why do this course?

We teach the core skills and practices used and needed by UX Designers; how to research user needs, use data informed strategies, define pinpoints and need statements, develop personas and empathy maps, map customer journeys, build wireframes, prototype ideas and undertake resonance and usability testing.

We explore Lean UX principles and agile ways of working and teach you how to collaborate and co-create with Dev teams by defining ‘Epics and Stories’ – the common currency of the agile team. We’ll equip you with a working and practical knowledge of how to be a UX Designer using skills and techniques that can applied in your day-to-day job as a UX designer. The course will enable you to develop your skills and expertise bu working on assignments and projects as you build your portfolio.

Who is this course for?

We have aimed this course at graduates, non-design professionals as well as professional designers that wish to develop and augment their skills as they shift and move into UX design to become a professional designer.


Web and App Dev | IT | E-commerce |Government | Public Services | Financial Services | Banking | Telecoms | Utilities | Design |Media


10 weeks - 2 sessions per week.

Each Session lasts 2.5 hours

Course Outline



User Experience Design – UX | What, Why and How Introduction to UXD
Design Process; The Double Diamond and 4Ds


Discovery Workshops, Experience Safari and Heuristic Reviews
Working with Data – Data Informed Stragegies
Framing the challenges – Problem Statement Starters
The user is not like me! – Recruiting and Screening Users
Working with users – Contextual Research, Shadowing and Interviewing


Research Analysis and Insights – Needs Statements | Case Study
Research analysis | Persona creation
Experience Mapping | User Journeys and As-Is-Scenario
Insights and KPIs



Practices, Tools and Apps | Case Study
Ideation and Prioritisation
The Big Picture: | Your Vision Future-Scenario
The Agile Way: User Stories, MoSCoW and Resonance Testing


Prototyping: Paper and Digital Prototyping | Case Study
Usability Testing and Cognitive Walkthroughs
Design Ops: Working with Developers and Creating Design Systems
Communicating – Socialising, Sharing and Persuading

The Trainer

Pete Fossick is a seasoned UX and Service designer with over 20 years experience that has worked in the USA, UK, EU, MENA, SE Asia and Australia with the world’s leading corporations where he has UX and service design teams. Peter was the Service Design Program Director at IBM, the Director of Strategic Design at Boston Consulting Group and he has led numerous design teams in London’s leading design agencies.

He is also an academic that is a visiting lecturer at the Royal College of Art (London, UK) and has lectured at the Glasgow School of Art (Glasgow, UK). He has been the course or programme leader at Central Saint Martins (London, UK), Middlesex University, (UK), the Hong Kong Design Institute (PRC) and Savannah College of Art and Design (USA).