SERVICE DESIGN BOOTCAMP

SERVICE DESIGN BOOTCAMP

About This Workshop

01 Introduction to Service Design | What is service design? Why use service design? Who uses service design?

02 Planning Projects Tools: What’s on My Radar | Needs Statements

03 Users and Ethnographic Research Tools: Service Safaris | Interviewing

04 Scenarios and User Tools: Empathy Maps | As-is-Scenario Maps

05 Ideation | Methods: Big Ideas and Epics | Prioritisation Grid

06 Designing | Methods: Storyboarding & User Stories (Agile Methodology)

07 Service Blueprints | Methods:  Touchpoint Matrix | Service Blueprinting