DESIGN THINKING ESSENTIALS

About This Workshop

In this intense workshop you can develop a common understanding of design thinking and how it can be applied when working with teams in your organization. This workshop is an active and participatory introduction to the language, tools and core principles of Design Thinking.

Locations and Date

Dublin: 29 + 30 September 2017 Book tickets on Eventbrite here  This event is being held by DesignEnterprise.ie and produced and facilitate by the IXSD Academy

London: 20 + 21 November, 2017 

Sydney: 14 + 15 January, 2018

Why do this course?

We teach the core concepts of human-centred design (HCD) and how to use and apply tried-and-tested design thinking tools. We take you through a series of  activities to help you collaborate in squads (teams) to identify problems, unleash creativity and prioritize ideas. We’ll equip you with a working and practical knowledge of how design thinking can be applied in your day-to-day job and how to plan workshops and projects that demand teams unleash their expertise by working collaboratively to deliver outcomes at speed.

Who is this course for?

We have aimed this at non-designers and professionals that do not have a background in design.

Design Professionals looking for alternative approaches and new tools to add to their design thinking tools portfolio.

Sectors

Web and App Dev | IT | Government | Public Services | Financial Services | Banking | Telecoms | Utilities | Media |Education

Duration

2 Days

DAY 1 

INTRODUCTION 

User Experience Design – UX | What, Why and How Introduction to UXD
Design Process; The Double Diamond and 4Ds

DISCOVER

Discovery Workshops, Experience Safaris and Heuristic Reviews
Working with Data – Data Informed Stragegies
Framing the challenges – Problem Statement Starters
The user is not like me! – Recruiting and Screening Users
Working with users – Contextual Research, Shadowing and Interviewing

DEFINE

Research Analysis and Insights – Needs Statements | Case Study
Research analysis | Persona creation
Experience Mapping | User Journeys and As-Is-Scenario
Insights and KPIs

DAY 2 

DESIGN

Practices, Tools and Apps | Case Study
Ideation and Prioritisation
Your Vision: Future-Scenarios and Customer Experience Maps
The Agile Way: User Stories, MoSCoW and Resonance Testing

DELIVER

Prototyping: Paper and Digital Prototyping | Case Study
Usability Testing and Cognitive Walkthroughs
Working with Developers and Detailed Designs
Communicating – Socialising, Sharing and Persuading