About This Workshop

In this intense workshop you can develop a common understanding of design thinking and how it can be applied when working with teams in your organization. This workshop is an active and participatory introduction to the language, tools and core principles of Design Thinking.

Locations and Date

Manchester: 25 + 26 October 2018 

Sydney: 12 + 13 November, 2018

Why do this course?

We teach the core concepts of human-centred design (HCD) and how to use and apply tried-and-tested design thinking tools. We take you through a series of  activities to help you collaborate in squads (teams) to identify problems, unleash creativity and prioritize ideas. We’ll equip you with a working and practical knowledge of how design thinking can be applied in your day-to-day job and how to plan workshops and projects that demand teams unleash their expertise by working collaboratively to deliver outcomes at speed.

Who is this course for?

We have aimed this at non-designers and professionals that do not have a background in design.

Design Professionals looking for alternative approaches and new tools to add to their design thinking tools portfolio.


Web and App Dev | IT | Government | Public Services | Financial Services | Banking | Telecoms | Utilities | Media |Education


2 Days

DAY 1 


User Experience Design – UX | What, Why and How Introduction to UXD
Design Process; The Double Diamond and 4Ds


Discovery Workshops, Experience Safaris and Heuristic Reviews
Working with Data – Data Informed Stragegies
Framing the challenges – Problem Statement Starters
Research – Contextual Research, Shadowing and Interviewing
Working with Users – The user is not like me! –


Research Analysis and Insights – Needs Statements | Case Study
Research analysis | Persona creation
Experience Mapping | User Journeys and As-Is-Scenario
Insights and KPIs

DAY 2 


Practices, Tools and Apps | Case Study
Ideation and Prioritisation
Your Vision: Future-Scenarios and Customer Experience Maps
The Agile Way: User Stories, MoSCoW and Resonance Testing


Prototyping: Paper and Digital Prototyping | Case Study
Usability Testing and Cognitive Walkthroughs
Working with Developers and Detailed Designs
Communicating – Socialising, Sharing and Persuading