The IXSD.Academy were in Athens! The IXSD Academy delivered a half day Service Design 101 to twenty professionals drawn from a range of sectors including banking, insurance, IT, telecoms and advertising. Many of the attendees had been delegates at the Innovation Design Summit 2017 the day before where Peter Fossick of IXSD Academy spoke about Service Design and Innovation.
In the workshop, Pete took the cohort through the basic principles of service design and demonstrated how to use and apply six tools in a half day workshop format that focused on user research, service safaris and ideation journey mapping.
We will be running our Service Design Essentials course in London on the 28th and 29th of October and we hope to see you there! To book your place go to Eventbrite or paste this link in your browser https://www.eventbrite.com/e/service-design-essentials-weekend-course-london-2-days-tickets-36890744209
Highly experienced and award winning Service, UX, UI and Digital Designer transforming businesses using HCD principles and contextual research to deliver engaging and innovative solutions in the service-digital continuum.
With a rich range of project experience I have worked in diverse sectors with top tier global corporations and start-ups in the USA, Europe, China and Australia. Project and client experience includes: AMP, Chic-Fil-A, GM, Nissan, The Saudi Ministry of Health, Standard Chartered Bank, VTech Holdings and many more.
I work within teams using WAgile, Agile, Scrum and Kanban methodologies, always advocating a lean approach to service design,UX design and software development.
I enjoy disruptive business transformation working to deliver seamless omni-channel experiences that create experience, service and brand equity.
I have a proven track record in successful boot-strapping, scaling and I'm willing to put my money on the table as an angel investor.
As an academic I developed the first BFA/MFA in Service Design in the USA and ground breaking undergraduate and postgraduate curricula in HCD, Product Design, Experience Design, Innovation & Design Management in the UK, USA and SE Asia.
Interests and experience in delivering:
Service Design
Business Transformation
UI Design
UX Design
User Centred Design
Ethnography
Anthropology
Insights
Rapid Prototyping
User Testing
Co-Design Workshops
Human Centred Design Methods (LUMA)
Web & Digital Tech
Internet of Things
Strategy & Planning
Disruptive Innovation
Incremental Innovation
Open Innovation
Collaborative Design
Entrepreneurship
Start-Ups
Product Design
Product Identity
Branding & Identity
Design Strategy
Semantics
Design Guidelines
Agile
I use:
Adobe Creative Cloud
Omnigraffle
Axure
Sketch
Slack
Trello
Jira
Invision
Google Docs
Dropbox Enterprise
Keynote, Prezio, PPT
Legal bit: All views are my own and copyright remains with the originators of any share stories.
