In the this issue of Touchpoint, Editor-in-Chief Jesse Grimes caught up with Pete Fossick, Service Design Program Director, IBM and the founder of IXSD Academy, to learn about the opportunities afforded to him as a service designer working within global giant IBM, and to hear his thoughts on where service design education should be heading.
Pete established the IXSD Academy to provide training and education that focused on collaborative and co-creative approaches in the digital economy. Pete has been at the forefront of shifting approaches to design education, developing innovative and ground breaking curriculum in design thinking and pioneering service education in the USA. Check out what he has to say in the SDN’s Touchpoint Vol 9 Edition 1 ‘Education and Capacity Building
https://www.service-design-network.org/touchpoint/touchpoint-9-1-education-and-capacity-building/pete-fossick
Highly experienced and award winning Service, UX, UI and Digital Designer transforming businesses using HCD principles and contextual research to deliver engaging and innovative solutions in the service-digital continuum.
With a rich range of project experience I have worked in diverse sectors with top tier global corporations and start-ups in the USA, Europe, China and Australia.
I work within teams using HCD, Agile, Scrum and Kanban methodologies, always advocating a lean approach to service design, UX design and software development.
I enjoy disruptive business transformation working to deliver seamless omni-channel experiences that create experience, service and brand equity.
I have a proven track record in successful boot-strapping, scaling and I'm willing to put my money on the table as an angel investor.
As an academic I developed the first BFA/MFA in Service Design in the USA and ground breaking undergraduate and postgraduate curricula in HCD, Product Design, Experience Design, Innovation & Design Management in the UK, USA and SE Asia.
Interests and experience in delivering:
Service Design
Business Transformation
UI Design
UX Design
User Centred Design
Ethnography
Anthropology
Insights
Rapid Prototyping
User Testing
Co-Design Workshops
Human Centred Design Methods (LUMA)
Web & Digital Tech
Internet of Things
Strategy & Planning
Disruptive Innovation
Incremental Innovation
Open Innovation
Collaborative Design
Entrepreneurship
Start-Ups
Product Design
Product Identity
Branding & Identity
Design Strategy
Semantics
Design Guidelines
Agile
I use:
Adobe Creative Cloud
Omnigraffle
Axure
Sketch
Slack
Trello
Jira
Invision
Google Docs
Dropbox Enterprise
Keynote, Prezio, PPT
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